Services & Support

As a Hukseflux customer, you get more than just the best products. Sharing application knowledge and know-how across our entire organisation, Hukseflux makes the difference by providing high-level support, - worldwide.

The job to be done? Enable you - using the selected measurement solution, validated by regular calibration - to generate the reliable data you need for your analysis and decision making.

Please note: 
At this moment, due to consequences of COVID-19, completion of service orders could take up to 6 weeks. We are doing our best to reduce delivery times of these services.

Contact us. At Hukseflux, we appreciate a good technical conversation.

We appreciate a good technical conversation. Give us a call.

Tel.: +31 15 214 26 69

Services

Hukseflux expert calibration services for all common pyranometer brandsPyranometer calibration services

 

Our worldwide calibration and servicing organisation is at your disposal for sensor calibration. 

Hukseflux is formally accredited to perform ISO / IEC 17025 accredited pyranometer and pyrheliometer calibration services at its main production facility in Delft, the Netherlands. We not only calibrate Hukseflux models; our services include the calibration of all major brands!

Hukseflux has calibration facilities in the EU, USA, Japan, China, Singapore, Australia and Brazil.

Read more 

 

Challenging heat transfer or thermal measurement problem? Contact Hukseflux.Application support

As a Hukseflux customer, you get more than just the best products. Sharing application knowledge and know-how across our entire organisation, Hukseflux makes the difference by providing high-level support, - worldwide, in matters such as:

  • selection of suitable products for the application (accuracy, operating conditions)
  • integration of sensors in a system (optimising sensor vs electronics, cost reduction)
  • practices for use (sharing best practices, see also out YouTube channel)
  • maintaining the original performance level (using calibration services)

Please let us know how we can assist you...

Read more

 

Support

Downloads

Manuals

Please consult the user manual of your product for proper installation and maintenance.

Find your manual

 

 

Software

Download the latest software and firmware updates for selected Hukseflux instruments here.

Find your software

Notes and guides

Notes and guides may support you in your selection of the best sensor for your application.

Find all notes and guides

 

 

Find a reseller near you

More support
customer service & RMA

Would you like to contact customer service ? Contact us

In case of recalibration, repair, restocking and rental return, Hukseflux uses RMA numbers. Materials, i.e. products or parts of products, may only be sent to Hukseflux after obtaining a Return Materials Authorisation and the accompanying RMA number. Read more

Hukseflux aims to deliver the highest quality products and services to its customers. We value our relationship with stakeholders. Not satisfied? Please read our complaints handling procedure. Our company is committed to customer satisfaction and continuous improvement.

FAQ

Ordering and payment information?

In general, Hukseflux prefers payment by direct transfer to our bank account.

Company Name: Hukseflux Thermal Sensors B.V.

Trade register: 27234324
VAT No.: NL813392172B01

Banker: ABN-Amro Delft
Address of the bank: Pynepoort, Postbus 300, 2600 AH, Delft, The Netherlands

BIC / SWIFT code: ABNANL2A
IBAN code: NL10ABNA0471853291 

Shipments & pickup of packages?

In case of shipments to and from Hukseflux: the usual delivery & pickup address is:

Hukseflux Thermal Sensors B.V.
Delftechpark 31 2628 XJ Delft
The Netherlands

For services and recalibrations, please request an RMA number.

What is my RMA number?

In case of recalibration, repair, restocking and rental return, Hukseflux makes use of RMA numbers. Materials, i.e. products or parts of products, may only be sent to Hukseflux after obtaining a Return Materials Authorisation and the accompanying RMA number. Read more